Late Bills
Unlike most other products or services, you pay for electricity after you have used it.
Payments are due upon receipt and must be received in the Cooperative office by the due date (25th of the month).
Late Payment Notices
As a courtesy we will notify you of your late bill.
First Notice: A courtesy letter will be mailed to you if payment has not been received by the last week of the month. For example, a bill received the first of December is due no later than December 25th. The letter will be mailed after the 25th.
Failure to receive "Notice" does not relieve the obligation to pay the bill.
Second Notice: An automated courtesy phone call typically goes out to the primary phone number on the account the week before disconnect for non-payment. This is a service to our members but we cannot guarantee a Second Notice call. Failure to receive a call does not relieve the obligation to pay the bill. Disconnects occur around the 10th of the month.
Delinquent Bills
All delinquent bills for which payment has not been received by the disconnection date shall be subject to the provisions of Lane-Scott Electric's disconnection policies.
Disconnects occur around the 10th of the month, depending on what day of the week the 10th falls on. If your account is disconnected for non-payment, you must pay the past and current amount due as well as an additional $50 reconnect fee. This is unnegotiable.
We Are Here to Help You
If you find yourself in a situation where you are unable to pay your electricity bill. Call us prior to disconnection. You must call before 3 p.m. the day prior to disconnection, and we will help you the best we can. In a calendar year, members will be given up to 3 payment arrangements. ARRANGEMENTS MUST BE MADE DIRECTLY WITH OUR BILLING DEPARTMENT PRIOR TO THE DISCONNECT DATE, M-F 8 a.m. - 5 p.m. at (620) 397-5327 or (800) 407-2217.